FAQ | kardz

Can I pick up my order on site?

Unfortunately, collection on site is not possible.
How can I return goods?

Just contact us by e-mail, stating your order number: info@kardz.at or visit our contact form.
Can I change or cancel an order?

Short-term changes or cancellations may be possible if you contact info@kardz.at immediately. If the goods have already been packed and prepared for dispatch, cancellation or changes are unfortunately no longer possible.
How quickly will the goods be shipped?

As a rule, we ship the goods on the same day if they are ordered by noon (12:00 CET) on a working day. At the latest, however, on the following working day. The shipping time varies depending on the shipping service provider. You can find more information here.
Which shipping service provider do you use to ship the goods?

The goods are generally shipped with the Austrian Post. Depending on the country of destination, we reserve the right to use other shipping service providers.
The deck I want isn't listed, can you still help me?"

Feel free to contact us with your wishes and suggestions, thanks to our good contacts and connections in the card scene, we may be able to get the item you want for you. Write us an email to info@kardz.at
Wie funktioniert das neue Treueprogramm?

Ab sofort hast Du die Möglichkeit bei jedem Einkauf Treuepunkte zu erhalten. Pro ausgegebenem Euro, erhälst Du 1 Treuepunkt. Bei jeder abgegebenen Bewertung erhälst Du 10 Treue Punkte. Bei jeder neuen Newsletter-Anmeldung bekommst Du ebenfalls 10 Treue Punkte. Wenn Du 100 Treuepunkte gesammelt hast, bekommst Du bei Deinem nächsten Einkauf einen Rabatt von -10% auf Deinen gesamten Einkauf.