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  • Can I pick up my order on site?
    Unfortunately, collection on site is not possible.
  • How can I return goods?
    Just contact us by e-mail, stating your order number: info@kardz.at or visit our contact form.
  • Can I change or cancel an order?
    Short-term changes or cancellations may be possible if you contact info@kardz.at immediately. If the goods have already been packed and prepared for dispatch, cancellation or changes are unfortunately no longer possible.
  • How quickly will the goods be shipped?
    As a rule, we ship the goods on the same day if they are ordered by noon (12:00 CET) on a working day. At the latest, however, on the following working day. The shipping time varies depending on the shipping service provider. You can find more information here.
  • Which shipping service provider do you use to ship the goods?
    The goods are generally shipped with the Austrian Post. Depending on the country of destination, we reserve the right to use other shipping service providers.
  • The deck I want isn't listed, can you still help me?"
    Feel free to contact us with your wishes and suggestions, thanks to our good contacts and connections in the card scene, we may be able to get the item you want for you. Write us an email to info@kardz.at
  • How does the new loyalty program work?
    From now on you have the opportunity to receive loyalty points with every purchase. For every euro you spend, you receive 1 loyalty point. For every review you submit you will receive 10 loyalty points. With every new newsletter registration you also get 10 loyalty points. If you have collected 100 loyalty points, you will receive a -10% discount on your entire purchase on your next purchase.
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